Agoda is operating a scam with local hotels to profiteer off of predatory and unregulated cancellations fees. The way it works is this: the hotel tells you one thing, Agoda tells you another, they both blame each other, and you are stuck with unfair charges. Agoda provides a customer service "front" that seems to only repeat the same information over and over and is ultimately unable to help their customers. Beware using a site like this - if something goes wrong you are screwed. I am being forced to pay $625 for a reservation that I never used and that I tried to change more than 72 hours before check in. Completely unfair. Agoda will not help me.