Erika D.

I've been waiting patiently for hours to come and as soon as they come I end up having them cancelled due to a background check I thought that was the first thing that would be done way before a instacart debit card would be sent. It seems a little backwards for me to have 2 cancellations back to back and now I'm running into a problem with having the proper bags to begin shopping. I signed up for instacart back in December and now that hours finally came available only for them to be cancelled is not a good look on my end. I would think before the process even begins a BACKGROUND CHECK would be the 1st thing done so that shoppers like myself and future shoppers don't have their hours cancelled due to a background check that takes 2-7 business days. I had my hopes up about finally getting a shift in only to be highly disappointed to have them cancelled all because of the process that is set up at instacart to begin shopping on the platform. You are wasting alot of peoples time by having them get a card mailed to their address only to have to be on a waitlist for several weeks or more just to do a background check and have your hours cancelled or given to someone that has been a shopper with you since day one. I'm highly upset and I will no longer be using this app. Why put people that think they are going to make extra money on the side to support themselves through a background check after the app is downloaded, after they went out and bought the PROPER INSULATED BAG REQUIRED and a debit card sent to them to purchase the items just to be on a long waitlist to get hours. It makes no sense and the procedures need to be reevaluated because I'm sure I'm not the only one this has happened too. The way I would do it would be BACKGROUND CHECK 1ST THEN IF IT'S A GO SEND THE DEBIT CARD MAKE SURE THEY ARE READY BY HAVING THE PROPER BAGS TO SHOP AND THEN PICK HOURS. All the people that are on the waitlist now have not had a background check I'm assuming, so the same thing will happen to them and so on. Sounds a little dumb of how things are done and honestly not fair. I had high hopes of joining instacart but now I just think it's a way to get all these people all over the US to sign up just to have to wait on a waitlist or a 2-7 days for a background check to be completed that should of been done way before a card was sent out way before people get prepared are ready to shop. I will be writing a review of my experience of instacart and I can't even say one good thing because I never got the chance to shop to even say how great of experience it was for me. Instacart needs to go back to the drawing board and brainstorm more ways to make the process smooth for shoppers coming in. It should be like any other job you fill out a application then pass the BACKGROUND CHECK then you arw officially ready to begin shopping with Instacart. Not the other way around by having thousands sign up so everybody thinks they are approved only to be emailed that hours are cancelled because of a background check. Make it make sense for the people that would like to join instacart.