Erika B.

I applied on 12/12, and was told after calling my ebt card wasn't accepted, as our state doesn't put names on them. Medicaid card would be fine. Call a few days later, card not accepted because it didn't have an issue date. Email them my benefit letter. Call a week later, and they say now my w2 wasn't accepted, even though their website said it was. Brief hold. Oh it is accepted. Waiting on approval of emailed document. Ok. Call a few days later, still waiting on approval of letter, but their system is down and she'll have to manually push it through. Call a few days later, they're still waiting on approval of letter. Call today. Due to new federal regulations, we cannot issue you a phone at this time. Call this 800 number. So I call the number. They say they can't get a hold of Qlink, they've been having problems with them lately, and there are NO New federal regulations that would bar me from having a phone issued. Call them back. Ok... So... I call them back. She apologizes for the confusion, gets my information and says verbatim the same thing the other agent said about federal regulations. I ask to speak to a supervisor. Brief hold. She comes back, and says she's sorry but due to new federal regulations they are unable to issue me a phone. I asked her what the regulations are, and she just repeated herself. I said that they're so scripted I'm having a hard time having an actual conversion, and she again. Sorry, but due to new federal regulations. What is actually going on with them? Is this a scam? Did I send all of my documentation to a fake company? I'm so upset and confused. I called another company that has lifeline service and was told to drive around and look for tests with their logo on them at different places ( including "parking lots"...) what is going on. They are like, here's a free phone! Jump through all these hoopd, now these, but on fire! Now these on fire with alligators and a moat! Ok. Oh. Sorry. Due to new federal regulations...