Erie P.

This is a difficult review to write as nothing horrendous occurred. We booked three accommodations, one was great, one had to cancel for very legitimate reasons and one was just ok. The accommodation that had to cancel did so because the island had no water so it was the responsible thing to do. Unfortunately it occurred one day before we were to arrive. We were able to find another place and with the help of the owner received a full refund. Without his help however my feeling is that we would not have received it so quickly. Trying to contact Airbnb with concerns is not easy.

My complaint with the company is there is no consistency in how places are rated so you are never really confident about what you might be getting. In the two places we stayed they were rated the same, hosts were both super hosts and there was a world of difference between the two... the accommodations were also rated the same and yet again there was a big discrepancy.

We have used VRBO often and there has never been such a discrepancy. There seems to be more scrutiny and control over who can put there accommodation on VRBO vs. Airbnb. I have not heard of last minute cancellations by owners on VRBO either. It is important to feel confident when booking your accommodation and after this experience I won't use Airbnb again unless there is no other possible option.