Eric W.

The most amazingly poor customer service, and ability to deliver.
Ordered on 19OCT; Shipped on 23OCT; NEVER arrived,
UPS notified Xtralights of exception and rerouted product back to Xtralights.
Xtralights never updated me on the exception, never provided a new delivery date.
When I called them, I got an abusive/sarcastic customer service representative that tried to blame me for their failure, then refused to give me a new delivery date, and refused to allow me to speak with a supervisor, or to contact the owner.
Not really expecting any better from them, as they use a review service that enables them to screen out reviews from customers that don't receive their product by wording their review link i communications to customers as the link to click to confirm you received your product!
Slimey tactic. Thank goodness for sites like sitejabber, and the BBB.