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1 Review by Eric

Noodle and Friends

Noodle and Friends

6/16/14

I also had a bad experience with this company. I previously purchased harnesses for my dachshunds 3 years ago. The product fit well and I was satisfied. After 3 years, the harnesses needed to be replaced.
I am a faithful customer so I went back to noodleandfriends.com. I decided to upgrade and purchased 2 fancier harnesses that looked really cute online.
I got them and realized, after a short walk down the driveway, that it wouldn't work for my boy dog. He is just too low to the ground so the buckle scraped.
I wrote a nice email telling them that the product was cute but wasn't functional and how I could go about returning them to buy something else.
Within 10 minutes I received a reply that pretty much said "you can't give them back". They pointed out that their policy states that the product has to be in a "new and unused" condition and that I'd put it on my dog so I couldn't send it back.
I was disappointed that I spend $90 for something that I could not use but I told them that I understood and that I should have read the policy closer. I let them know that I still wanted to buy the previous harnesses I had bought before (I knew that they fit). I asked if they could offer me a discount code or at least free shipping since I was going to spend another $70...
No reply. Waited a week and got no reply.
They are very quick to let you know that you screwed up but terrible and trying to keep a sale and a customer.
After a quick Google search, I found the exact same harnesses at another online retailer for $24...AND that retailer allowed me to try the product on.
Bad Noodle! Bad Dog!

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