Eric S.

My Message to Best Buy Canada

I bought a fridge, stove, dishwasher and washer/dryer from you guys. You told me if anything was wrong to accept it and you'd make it right. Well the dishwasher showed up scratched.

My appointment was for yesterday between 8 and 11am but you guys never showed up and never called (I had your pre-recorded call the day before to confirm the appointment). I wasted a whole day and paid a tech out of pocket for his wasted time. I called Best Buy at noon to know what's going on but you guys were clueless as to why. You PROMISED that you would call within 24 hours. Well the 24h came and went without a call. I called you back and even the person I had on the phone was getting frustrated with you guys because not one manager could give him a straight answer. After close to an hour an the phone he apologized but he told me he was basically helpless... That's great customer service so far right?

After speaking to so many different people someone basically told me that you'll 'll do the switch and that it was YOUR ERROR BECAUSE YOU GUYS DIDNT PUT THE RIGHT INFO FOR DELIVERY. You offered me a $100 gift certificate. I have never been so insulted... I paid my technician cash to wait around for nothing, I missed a whole day of work for nothing and now I'd have to miss another for you because of your mistake and you're going to insult me with a $100 gift card, NOOOO not going to happen. I don't want your card, I don't even want you to compensate my time but I've asked you to send a technician to install it since I already paid him out of pocket. You guys said no and are going to leave me out to dry. MAKE THIS RIGHT... You have wasted my time when you delivered it, you wasted my time and a techs time for a delivery that never showed up and now you want me to waste another day... for one lousy $100 gift card? Don't insult me and DO THE RIGHT THING. Come Monday I will do a stop payment if I do not hear from you and you are welcome to come pick up ALL the items when you refund what I have paid so far.