Eric N.’s Reviews of Overnight Prints & more

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4/4/23

I wouldn't recommend ordering from these folks for any reason. Honestly, my order was a disaster and it seems like this company is a mess now.

I've been a loyal customer since 2011, but they've really dropped the ball this time. I ordered brochures for an event and unfortunately, they had some technical problems on their end that they never told me about. As a result, the brochures arrived 19 days late and were in terrible condition. I missed the event I needed them for and had to get them printed locally, which meant paying for them twice.

I tried to cancel my order and get a refund, but I didn't get any response. The support I did get was from overseas, and it seemed like they couldn't really do anything to help me.

It's really disappointing to see my once-favorite printing company go downhill like this. I have a lot of printing needs coming up this year, but I'll have to look for another company because this one clearly doesn't care about its customers.

Tip for consumers:
Fair Warning: don't order from these clowns. I'm telling you, this company is complete trash now.

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Jaren A. – Overnight Prints Rep Over a year old

Hello Eric, we sincerely apologize for the disappointment and inconvenience you experienced with your recent order. As a loyal customer since 2011, we understand your frustration and we apologize for any inconvenience caused by the technical problems that resulted in a delay in receiving your brochures, as well as the poor condition in which they arrived.

We take full responsibility for the issues you faced and we are actively working to address any internal problems to ensure that this does not happen in the future. We understand the importance of timely delivery and the quality of our products, and we apologize for falling short of your expectations on this occasion.

We apologize for any difficulties you may have experienced in trying to cancel your order and obtain a refund. Our customer support team is working diligently to provide the best possible service, and we are constantly reviewing and improving our processes to better serve our valued customers.

We understand that you have printing needs coming up this year, and we would like to assure you that we are committed to regaining your trust and providing you with the quality products and service that you deserve. If you have any further concerns or questions, please do not hesitate to contact us.

Thank you for your past loyalty and for bringing these issues to our attention. We value your feedback and will take the necessary steps to address the problems you experienced.