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I ordered something for weeks ago. Now I'm getting an email saying that the order is no longer in stock and I can contact their customer service office to get more information but when I try to chat or call them none of these vehicles work. I've been the second person in line every time I try to start a live chat. Complete BS
Eric-michael S.'s review of NewChic earned 4 Very Helpful votes
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Dear Eric-Michael S.,
Thanks for your order and we are sorry for the insufficient stock.
Live chat is available 24/7 but sometimes, you may need to wait a moment as live chat is kind of busy.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you. Below is the link to email the customers service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will try our best to offer you a best solution. Thank you.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color. And we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Hope for your kindly understanding.
Best regards,
Newchic team