I ordered boots in my size which were shipped to me with a shipping charge. I tried them on and they were too loose so I contacted the shipper for a return. The return is free if I accept store credit, but will then be charged for shipping another set of boots out. If you request a refund they charge shipping to return the boots. Essentially, they charge you endlessly for shipping boots to try on, or charge you to return so they get you coming and going. Boots have to be tried on for fitting, so unless your repurchasing boots you already had, and know will fit, they just make money off sending boots whether you purchase them or not. Do yourself a favor and purchase elsewhere. This outfit is a total scam.