Eric F.

UPDATE 6-20-18

After posting the below review, I received both phone and email communications from Bob, the co-owner of the company. My Paypal payment was refunded in full, and Bob also offered to make up an entirely new suit, free of charge, as a show of goodwill. (It's unfortunate that it took my posting a poor review to get a response, but I can say fairly certainly that the owners really care about the image of the company, and in that interest, they will fix any problems that arise in ordering from them.)

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(prior review 6-19-18)

I ordered an iTailor suit for my upcoming wedding in hopes of having the same experience as so many others on these various review sites. I should have listened to my instincts: if it sounds too good to be true, it probably is.

I received my suit fairly promptly, and it was unacceptable right out of the box. As iTailor notes (DEEP into their terms & conditions), they add ~5 inches (!) to your jacket measurements so that you can just get it altered to fit (I'm a 41 chest and ordered as such--see the photos below). I wrote them to ask how to get my 80-euro alteration credit (and the swatch that I was promised would come with my order)--no reply.

Worse, the suit is nowhere near the color shown on the website. They will probably say it's a monitor issue, but it really is different enough to be a completely different product, and not what I ordered. (Photos below.)

After enough frustration and no reply, I wrote to ask for a refund. I got a response within 48 hours (hooray!) that they would be back to me within 24-48 hours (also hooray!) with a "fair and amicable solution".

After a week, I had not heard from them, and wrote again asking when I would hear. I still have not.

So in the end: I have a suit that is the wrong color, fitted in the jacket for someone twice my size, with shoulderpads (like, what?), and no alteration credit to get it fixed to, oh, I don't know, the measurements I ordered it in? And no word from this supposedly friendly company.

Don't waste your money.