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I have done great business with Banggood for years and got marvelous items with good shipping, till one day the horror began. The problem seems to be that I choose the new "European Direct Mail" delivery system, which implies that the parcel is carried by GLS. It took 2 months for the parcel to be shipped! Meanwhile I had already ordered and received the desired item from another source. I requested a refund from Banggood but did not get it till three months later, after tens of tearful and hopeless emails to the customer service. I got the feeling that the customer service was simply not accustomed to handling problems caused by a rogue carrier. The fault was hence robotically put on the customer, who had to wait, endure and perform tasks.
I was desperate to get a set of propellers made for a quadcopter that is no more manufactured. They are excellent, quite better than other ones of the same size. I found them only on Yousky7, at a higher price but that's legitimate. Economy shipping took one month which is usual. I'm now able to do what I intended to do with these propellers. Thanks Yousky7!
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Dear Eric B.,
Thank you for your feedback and sorry for the delayed of the parcel.
If the order has already been shipped, therefore we can not cancel it as you requested. We will hope you please accept this parcel when it is delivered. If you do not want to keep this order, you can reject the parcel and contact us again. We will be glad to arrange a refund of your purchase minus shipping fee.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team