Eric B.

My wife mistakenly ordered tickets for the wrong day, but did not realize the error until after the movie time/date she mistakenly purchased tickets for. She insists it was glitch in the system, which I see may be a common problem. Anyway, I called Fandango and took my request for an exchange up the ladder to corporate. They refused to give me an exchange and blamed my wife for the error, stating they gave her 2-3 times to confirm her order, the tickets were already sold, blah, blah, blah. In summary, this was one of the worst customer experiences I have had as a consumer. I strongly recommend avoiding Fandango at all costs. And as a tip, I did call the partner theater, AMC, and they agreed to honor my tickets on the day we planned on going. So AMC, you rock! Fandango, you should learn something from AMC.