Erica Z.

LGA Consulting LLC, Miami Blue Consulting LLC, Green Paradise: I have never experienced such a low level of guest service in hospitality or any other industry. Actually, I am not even sure there was any guest service at all. Before we even got to the property, we have been threatened by Yaelle Baviere, Area Manager at LGA consulting LLC. Apparently she was not responding our inquiries because she was sick. She even told us that she had 50 other appartments to deal with concentrating in correcting our English spelling instead of focusing on the information needed for our arrival. There was 3 days left to our arrival and we still didn't have the arrival information promised (5 days prior according to contract). There was nobody to take charge of our file while she was sick so instead of informing us politely and apologize, she preferred to treat us like anything else but clients. Nobody from the company was able to help us or take over our stay so we had to deal with an angry employee with the worst manners ever.

On site, we met another manager. Nothing was offered to us for the situation caused by Mrs. Baviere. Mr. Gregory Lefortier came to meet us as we had to change room the very next day of our arrival. It was not ideal as we had planned our trip, but not a plumbing issue on our original room. Only 50$ was discounted for that unfortunate situation. M. Lefortier even had the nerve to tell us that Mrs. Baviere was no longer working for the company when we complained. Surprise, she is the one that replied to us when we realize that we didn't get our deposit 5 days after the departure. When we contacted them to inquire about the refund of the deposit, we were told it was done the next day we had left. Why not tell us, we are sorry we will do it right away. Instead, we discover it was never done and they actually did it on the spot which caused us to receive our deposit 7 days after our departure as oppose to 2 days as stated in the contract.

The first night was supposed to be in an upgraded room for the inconvenience of a water issue in our original apartment. The apartment strongly smelled like mold, the pillowcases were stained like they had bedbugs in the past and the bathroom fan that is connected to the light was making such an horrible noise, I had to shower in the dark. It was too painful for my ears.
The other nights took place in our original apartment where there were missing amenities and neglected cleanliness.