Erica W.

I had trouble ordering the item that I wanted. I got an error code each time I clicked submit. With each time that I tried again I got and error code again. Turns out I was charged for 13 pairs of shoes resulting in more than $2000 in charges. I tried to call the company. There is no working customer service number. I tried the live chat with no success multiple times. I had to work with my bank and paypal to stop the charges. After more than a day, I finally connected with an agent through the live chat who told me that I would have to accept charges on all of the shoes. 13 pair of the same shoe in the same size! Ridiculous! She told me that if I wanted to get my money back I could try to resell them. This experience left a bad taste in my mouth for sure!