ERICA E.

I tried to buy from Fandango and it took forever processing never said it processed then said error timed out so I checked my account didn't see it so decided it must not have gone through. I went back and purchased again this time it showed it went through fine. Then both email confirmations showed up at the same time showing that it was double purchased. The movie was about to start so I hurry up and try the chat message to talk to someone and let them know what happened. My wait time kept getting longer and longer so I had to leave the chat without talking to anyone. I get to the movie watch it and try the chat again but the wait kept getting longer again so I look to see if there is another way to contact them and try the phone I waited then requested call back finally talked to someone today who told me since I tried the chat before the movie and didn't actually speak to anyone they could not refund me my money. I do not suggest ordering from them unless the movie time is hours/days away so you have plenty of time to talk to someone before the movie if something goes wrong. For me I will not use them again because a double purchase due to system error won't happen purchasing from the movie theaters themselves so I won't have to worry about being charged twice.