Erica B.

Gilt has fraudulent online selling practices and misleading products advertisement. I bought a dresser with a changing table on top from their website. The changing table was portrayed to be vertical, but what arrived was a dresser with an horizontal changing table. The 3 or 4 different people in customer service I interacted with provided ludicrous explanations ranging from the fact that one cannot rely on a picture (!) to the fact that if I physically walk around the dresser it becomes vertical. They offered a small partial refund, but refused to take it back unless I sustained the shipping costs, which are of course high for furniture. Wasted hours discussing the issue with them over several days. STAY AWAY.