enuiha n.

Horrible! I cannot get a refund on a flight that was cancelled by the airline because supposedly they cant contact the airline to confirm. It has been 2 months and they are refusing to refund my cancelled flight. I contacted the airline multiple times meanwhile and was able to get a waiver code and emails for this company staff to contact. I did this a month and a half ago. Still nothing. Cannot reach a supervisor, and always am told that my request is "escalated" but nothing gets done. I am always told that someone will email or call within 24 hours. Been told that about 8-10 times, ZERO calls or emails.