Oliver S.

Terrible customer service. It's been four months since I requested a domain transfer to another registrar, and this merchant gave me nothing but headache. I even lodged a complaint with ICANN. Each step of the way there is a new request for information. For example, I sent One.com my contact details back in December, and they just requested that I fill out the form again! I asked to release my domain name sometime in December (way before the registration expiration date). Recently, I received an email requesting my consent to the name transfer. Duh! When I tried to submit the consent, it would not let me unless I signed on to their service agreement. Why would I want One.com when I can get the same service for less than 30% of their outrageous price? Not to mention the endless procrastination and lame excuses. One of their stupid emails said that I had a balance "past due". How can I owe them anything when I indicated a million times that I'm no longer interested in having them as my registrar? I do not recommend this company. Way too expensive (a 500% jump from 5.99 a year to $36.99 a year) and they're clearly not listening. If they were, they would have released my domain name transfer instead of procrastinating. Their latest excuse was that they have to follow ICANN procedures. For the record, I had none of this headache when I transferred from Namecheap to them. It was a smooth process. They conditioned the release of the domain to me agreeing to their Registration Agreement, which contains language that I find completely unacceptable. Besides, a Registration Agreement is not nothing I would expect to sign when I'm leaving but when I first came to them.