Em W.

If you were to look in my closet right now, you would see JCrew all over the place. I have bought their clothes for work (and some play!) for about 8 years, not to mention the years I wore them in high school and college! I spend a lot there... Around $3K a year. Over the years, I have continued to shop there because their clothes suit my needs and their customer service has been great. Recently, both have become an issue and this longtime fan will no longer shop there. Cashmere sweaters are pilling in a few wears. Shirts are tearing in one wash. I wrote in with feedback and got a very cold response. The final straw came a month ago. I went in to return a pair of jeans-- note: this is the exact same pair of jeans that i currently own and fit great, but this one is completely different, speaking to quality control issues. I tried to return it at 32 days, notably, 2 days past their return policy, but I explained that I was flexible to take whatever the current price was or store credit. I was given a snooty response that there was no way and the policy was on the receipt. Nothing they could do. I tried to return the jeans again today just to see if the response would be different... The old JCrew would turn in their graves. So disappointing.