If you read the terms and conditions they have it ALL covered. By purchasing from them you are agreeing that the items you are purchasing may be a different size to the one you ordered. They may have an odour, they may be stained or frayed, the buttons may not work, the pattern, colour and design might be different but this does not qualify you for a refund. The terms and conditions are something to behold! You cannot cancel an order without paying 50%. The only positive is that the customer service has been promt, i'll give them that.
AVOID.