I have been trying to contact Lotus Leggings for the past few weeks and have not been able to get a response. I had an order placed on 28th November 2016 for SGD$170 worth of leggings, and was hoping someone could respond on an expected delivery date. The tracking number I received tells me the package has been sitting in China. I got in contact the mailing company, who have been really nice, but said I have to get Lotus Leggings to contact them and see what the issue is. Can you please check my order and advise when I will receive? I hate giving ratings when you have nothing to go off, but communication would be at a one star at this point... not sure on anything else.
Dear Emma,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team