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Emma P.

Contributor Level

Total Points
184

1 Review by Emma

  • Fabletics UK

11/11/14

The outfits themselves are great- I ordered 2 outfits and both were good quality and were delivered quickly.

However, MAKE SURE THAT YOU DO NOT GET VIP. I was very unhappy to find out that the VIP option automatically takes £44 from your bank account especially as I didn't realise that I had signed up for the VIP option- it automatically pops up for you to fill out your information when you make a purchase.

When I saw the money had been taken from my bank account I called (on a paid number) asking to cancel this, but was informed that I could only cancel my membership but then couldn't use the £44 until I re-instated the membership. I also was told I was not able to get a refund as it is in the terms on conditions that money will be taken automatically, however this is NOT CLEAR.

I will certainly not be using this company again due the lack of communication and lack of refund. It is such a shame because the sportswear itself is great and if it wasn't for this issue with money been taken automatically I would have bought further items.

Tip for consumers:
DO NOT GET VIP!

Service
Value
Shipping
Returns
Quality

Emma Has Earned 4 Votes

Emma P.'s review of Fabletics UK earned 4 Very Helpful votes

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