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After reading good reviews on the site ( I didn't see ONE bad one, weird...) I bought some 18in mix blonde clip ins. In was impressed at first but after one wash the hair was dry, frizzy and wouldn't syle.
I contacted customer service and they told me to send the hair back and they would send me a new set as a "good gesture".
I sent they back around a week and a half ago, and they havnt replied to an email since!
Absolutely fuming. I am seriously ill and cannot work. I cannot afford to spend another £40 on hair extensions! These were a gift for my 21st birthday.
Needless to say I would stay FAR away from this " company". 0*'s all round.
Not to mention the emails I received before sending the hair back were typed appallingly! Typo's everywhere and poor spelling. Very unprofessional!
Emma H.'s review of Cliphair earned 4 Very Helpful votes
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Dear Emma
Please note get maximum out of your extensions they will require some extra care when washing/styling them and all the care instructions can be found on our website. Please follow the link below.
https://www.cliphair.co.uk/care-instructions.html
To resolve the issue swiftly kindly send us your order details at cs.manager@cliphair.co.uk and we will look into this ASAP.
M Kazmi
Customer Service Manager