Emma B.

I paid $20 for 1 day shipping then my item got lost and went to North Carolina when I live in Kentucky so I wasted that $20 the first person I talked to was very nice refunded me the $20 and said it would update the tracking as soon as it knew a new delivery date. The tracking never updated and apparently a dog harness needs to be signed for and so I didn't know it was being delivered they couldn't leave it because I wasn't home to sign. I contacted them again and wanted to know if I could go and pick it up somewhere or something and they couldn't answer me every time I locked my phone a new customer service agent was on the chat and I had to explain everything 9 TIMES the last person I talked to offered me a refund and I said I didn't want a refund if my item was going to be redelivered the next day then that's fine if not I wanted to cancel and he said how would you like your refund and I said I don't want it unless I'm going to get the item and they refunded me still. I went to my orders and it said I needed to send back my item once i received it. So again the 10th customer service chat agent Zyree was being very sarcastic and snarky when I tried to explain the situation to him and it seemed a lot like he was talking to me like I was a stupid child. Most frustrating experience very horrible service.