Emily N.

I'm writing on behalf of my 70-year-old mother who purchased 4 tickets to the American Ballet Theater production of Swan Lake through ticketoffices.com. At checkout, there were only two additional charges... a UPS charge and a tax. When she received the confirmation of purchase there was an additional service charge of an additional outrageous fee per ticket.

She and I both tried to speak with someone in the support office and with great difficulty, was only able to do so when we tried to purchase a ticket a new. The woman said she could not help but would connect me to customer service. There was only a recording and I was unable to speak with anyone. Had I seen the service charge before purchase, I, of course, would not have bought these tickets. Please be advised to never use this fraudulent company.