Emily M.

I was very excited for my order, and this company in general. However, after my first order, the package had been delivered to the wrong spot. I received no update, and had to go back and forth between the courier company and fabletics. The courier company had to keep the package on hold until fabletics could confirm a new address. Once I went through these steps with fabletics, I thought the package would be coming to this new spot later that week. Instead, I received a second credit card charge for the next full month. Given the lack of clothes the first time around, I cancelled my membership (and was luckily refunded for the second charge).

Two months later, with still no sign of the initial order, I called again. Turns out the clothes were returned to the company, and are now out of stock. So, not only did I not receive an email for any of these issues and have to call customer service each time, I was charged (and refunded) twice, with no clothes ever having been delivered. When I asked the person to just replace the clothes with whatever is in stock, he refused and said I would have to wait 5 days for the refund and start the whole process all over again.

Needless to say, I will not be placing a new order.