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E M.

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1 Review by E

Booking.com

  • Booking.com

“Booking.com refused to refund me after having made...”
2/7/14

Booking.com refused to refund me after having made a total hash of an amendment they were making for me. Instead of changing my booking from one day to another day, they booked me for 2 nights, neither of which I wanted. They admitted it was their mistake but would do nothing about it!

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Bookingcom T. – Booking.com Rep

Hello,

I ma sorry to hear about this.
I would like to look into this further, can you provide me with your booking number?
You can post it here or email me at customer.web@booking.com. Please note your post.

Regards,
Kristen
Booking./com Customer Service Team

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