My suggestion is that you guys go with a different agency. The people that do the evaluation don't have any solid knowledge of the educational system in the European Union or South America. For them, a diplomado or Experto Universitario is part of the undergraduate studies and not postgraduate studies. HORRIBLE JOB and ignorance approach...
STAY AWAY FROM IGNORANT APPROACH
Tip for consumers: STAY AWAY FROM THIS AGENCY. DON'T WASTE YOUR TIME.
Products used: STAY AWAY FROM THIS AGENCY. DON'T WASTE YOUR TIME.