Elycia T.

My husband and I owned and operated a small business in 2015-2017. We contacted Yellow Pages to inquire about their services and somehow got locked into a 1 year verbally agreed contract which could not be cancelled until we paid out the full year. We didn't find any of this out until after we received the first bill and called and attempted to cancel. Which after the first cancellation request, they told us they would cancel. However, when we got a second bill the next month and called again, that's when they told us it can't be cancelled until we've paid the bills and even then we'd have to fulfill the full year's 'agreement'. We refused to pay since they hadn't been honest with us and hadn't even provided any services. They continued harassing and billing us even after we closed our business and moved. Then, last year they sent us a new letter threatening to take legal action if we didn't pay within so many days. We attempted to contact them several times about this but gave up when no one would answer or return our calls or emails. It didn't stop them from continually billing us though! Then today (4/7/19) they had their lawyer from CLT call and give us an ultimatum: We had until 3pm eastern time to pay $5298. 15 as their settlement offering otherwise they'd sue us for over $10,000. We weighed the pros and cons and concluded not to take further risks by fighting and therefore paid the money. We asked for a written agreement and/or recording of the phone call confirming full release of any obligations to YP if we made the payment (prior to) but they refused to send anything until after the payment was made and on the following day (So we made our own recording). We'll see if they come through with it tomorrow. This entire business practice is outrageous and extortion at it's best. We want our money back and for this company to be shut down permanently.