Ellie T.

I really liked the snacks from graze. However, when we are moving houses I realized that the move was kind of expensive and I had to cut back on a couple of my subscriptions. Graze was one of those so in December I pushed cancel it gave me a confirmation email that I had been canceled and I went on with my day. So imagine my surprise when in January I was charged for the subscription. When I reach out to customer service to ask for a refund and to stop it from shipping... Mind you I called them the same day I was charged... they said no that they could not refund me even though they could see that I had already canceled my subscription but that I could enjoy the snacks that I got anyway. I asked them to change my address since they were trying to ship it to the old house they told me that I could not that they were sorry but I was going to be charged and not receive the snacks. I asked them why I was charged when I had already canceled a month before and they told me that I was going to continue to be charged even though I repeatedly asked them to stop. Then they made me jump through all sorts of hoops to get it charged sending my card number over and over answering questions all I wanted to do was knock it's hard for things that were being shipped to the wrong house. So long story short after canceling and then being charged anyway I wasted $15 on a box that went to the wrong house and they did not care at all in fact I was completely ignored about being upset that I wasn't even going to receive the box that it was going to go to the wrong house and I was going to be charged anyway... so here's hoping that I don't get charged again the next month... I really enjoyed graze snacks and I really wanted to reup my subscription when I got settled in but I cannot go with a company that treats their customers like this!