Ellen Y.

Had ordered these for Mother's day with a 50% off groupon. Due to a family emergency, I needed to cancel the shipping address to where it was going, and have it shipped to my own home instead. This was all within an hour period, so there was plenty of time to make the changes. The customer service representative was very unhelpful, and said she could only do it if I gave my credit card info to her. Not wanting to do that, I just cancelled the order. I called the next day to find out if it was cancelled, and she hadn't cancelled it. When the next rep cancelled my order, I was told that my groupon would not be refunded to me, but that I could use it before it expired to order another time. Fast forward to now. About 3 days ago, decided to use up my groupon, and place my order. My berries were shipped out NDA, and I just received them this evening. They were packed up tight, but the dry ice they shipped it with was already melted, and so were my berries. Just got off the phone with customer service again, and the best they could do was send out a replacement. I'll never order again for flowers, or any type of food product that needs refrigeration. I ordered from them, because I've heard great things. Well, I hope this helps the next person that decides to order from here. Run, fast.