Ellen S.

I bought a knitting kit which included a circular needle. The cable for the needle broke while I was knitting. All the stitches were dropped. I wrote to the company to let them know about the defective needle. There are varying qualities of knitting needles? That was news to me. Very disappointed. Here is their snippy responseVery sorry to here your needle broke. I can imagine your frustration, however please remember that the needle provided is a free item added to the kit at no cost. It is meant to help a new knitter get started with the right size needle. It is not meant as a high quality needle for long term use. (-although we have only had one or two break in 22 + years). I am happy to replace it for you with another of the same needle but I dont think that will do much for you, as it is still just a cheap beginner needle. Again, I am sorry for your troubles.
The Sassy Skein, Inc.

Buying from Baltinester long distance is easy! They will email photos so that you can see exactly what you are buying. They are well organized and they like to have a paper trail (via emails) so that both they and you have everything in writing. No chance for mistakes! They deliver as promised. Baltinester's prices are fair for the market. Living in the USA and dealing with a company in a different country, a different time zone, could not be easier. Yoram called on the phone and emailed... very communicative. Excellent customer service. Reliable. Dependable. Beautiful merchandise. The first time I bought a bracelet from Baltinester, I went to their store. As the years have passed, I was sorry I had not bought more of the same bracelet. I do not need to travel thousands of miles to go shopping at their store. Shopping with them by phone and internet is hassle-free.