Ellen S.

I ordered an item. On 12/17/13 and received the wrong item. I called on 12/17/13 and was told that the had to check with the warehouse to see what to do. I called back on 1/13/14 as I had not heard ANYTHING from the. I was told that the correct item was coming in within a week and that they would ship to me. Again, I called on 2/19/14 as no item received and Was told that the item would be in the warehouse by 2/24 and I would receive by 2/27. Today, 2/28 I called again and was informed that the item was stuck in NY due to weather and would be in the warehouse within 1-2 weeks and ship to me. I cancelled the order and hope to receive my refund within the 5 business days promised. Horrific customer service and will NEVER purchase here again. Hope you noticed that all of the communications had to be initiated by the consumer..