I ordered two seperate packages from them - one Dear Celine OP and another with a whole bunch of things + a Milu Forest JSK. I had made a mistake when inputting some details of an order but when I emailed them they sorted it out straight away (I chose the wrong colour for something and mistyped a part of my address, both were fixed promptyl and I received the correct colour to my correct address) Both packages arrived extremely quickly (the second one arrived 2 months earlier than expected!) and everything inside was exactly as advertised. They even included a folder as a gift inside my second package, with a lolita illustration on it. I know they mark their prices up but honestly I feel it's worth it for the quality of their service. Would highly recommend this site to lolitas not comfortable with using a taobao agent/less experienced with taobao shopping in general. You definitely get what you pay for!