I bought a patio umbrella that stopped working and contacted the company. They said they would replace it and that I would have to pay shipping which I agreed to pay. After several emails, they said they would send me a link to order the replacement as it was still under warranty but they never sent the link and never replied to my emails or calls. So I still have a non-functional umbrella. Also they NEVER answer their customer service line. You have to hold on for quite a while and then the recording say. "we are having technical difficulties" and you are disconnected. I would never buy a product from them again and would never recommend them.