Elle H.

Purchased sweater for $24.74 Shipping was $7.95 = $32.69 total. I received it and wasn't the right size. If you return the item with the enclosed packing label you will be charged $6.95. If you want to exchange the item there is no charge. So I decided to exchange it (even though I really didn't like it that much) I just wanted to save the $6.95. They received it on 1/9 and I never got an email or phone call so I called on 1/18 and was told that it was in the warehouse and should be shipped out soon but to follow up in a week. The following day I got a voicemail message saying that they unfortunately they didn't have my size in stock and will be refunding my credit card. On 1/23 I checked my credit card statement and it didn't show anything. So I called to check on the status. The lady I spoke to looked up my account and said that there was a note on the account saying that they left a message and was waiting to hear back from me. (NOT AT ALL WAS THIS SAID IN THE MESSAGE) She then said that she would send it through to the refund authorization department to get me my refund. I asked her what the amount of the refund would be and she said $17.79! I asked her to clarify the $14.90 difference! She said that the shipping would be deducted from the item amount. I explained that it wasn't my fault that they didn't have my size in stock and I can understand if I only got the $24.74 back excluding the original shipping. I have NEVER EVER experienced this with any company in my entire life! After practically begging she then said that she would credit me the $24.74. I think that they need to stop misleading people with the 100% satisfaction and free shipping on all exchanges!