Ella G.

We signed up at the Whitby branch in Ontario, Canada, with Chantiele, and were charged $126 for first and last months, and were told by Chantiele that there would be no joining fee. Nothing more was discussed. We signed the agreements and moved on. A week or so later we get charged an annual fee. We call to complain and get told by the manager, Adam, that nothing can be done since we signed the agreement, and that the fee was stipulated there.

This all comes down to us trusting Chantiele and her not disclosing that there would be a fee, and hurriedly asking us to sign on the screen. Adam was extremely unprofessional and arrogant on the phone, even telling us that we'd be wasting money by cancelling now since we've already been charged. We had chosen to cancel our subscriptions since we moved too far away from the gym, only to find that on the call with Adam, my membership had been cancelled but my partners had not! I feel that this is all a tactic that they do to lots of people.

Disgusting and deceptive. I urge everyone not to trust the consultants and to actually take time to read the agreements even if you are being hurried to sign. And always follow up even if you have cancelled a subscription, and check your bank accounts for any charges.