Ella C.

Promote a brand but I received "BHLDN" brand wedding dress. I asked why but BHLDN is ignoring my email and phone calls. When I call they say only email team can answer that kind of questions. Its been one month and still no reply. The email team is tossing my question and keep saying "we have escalated and sent to correct department to answer so please wait." If my wedding was not in short time, I would of returned the dress. BHLDN= poor communication and liar. Once they sell the item... they don't care afterward. I don't want future brides to suffer like me. Make sure you get the brand you purchase! The website advertised it is not BHLDN brand but my wedding dress tag had BHLDN tag... and I asked why... and still no reply... Also, their sizing is not true. So, international buyers please be aware of wasting shipping costs or big alternations cost.