Elizabet R.’s Reviews of WeddingWire & more

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Wedding Planning

“Can I give this company a 0 star review”

1/23/17

I am so disappointed not only by the ROI, but with the customer services. I had a free advertisement with their site and I did better that way. I so wish I had put out a raise of hands of all those not in favor of WeddingWire before I paid any money to them. Unfortunately I did it backwards after I found myself very unhappy with the company. So many people said to NEVER pay them, they are the worst or if you have already signed up YOU WILL NEVER GET OUT OF THEIR CONTRACT NO MATTER HOW UNHAPPY AND DISSATISFIED you are with them. They were correct and when I reached out to the rep from WeddingWire the response I got was, if I paid the remaining balance I could cancel my account. WORST financial business investment I have ever made.

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Thank you

Lauren S. – WeddingWire Rep Over a year old

Hi Elizabet,

We're so sorry to hear of any negative experiences you may have encountered. We certainly never want our listed wedding professionals to have a negative experience in any way, and we would love to answer any questions you may have.

The reason that our contracts are for a full 12 months is because that the engagement cycle typically lasts 12-16 months so we want to make sure that you see a full return on investment. Have you contacted your Customer Success Representative to work on your listing? Their job is to help you get the most out of your advertising and make sure that you are reaching as many engaged couples as possible. With that being said, we'd love to look further into your account to see how we can best accommodate you. When you have a moment, would you mind sending your account information to support@weddingwire.com? We look forward to hearing from you.

-Lauren