Elizabeth W.

Customer service sucks. You can't pick up the phone & call someone. You have to jump through hoops at their 'contact' page before you can request a callback. I submitted a callback request at 11 pm. I got a call from an 877 number at 12:08 am. Answered the phone. Call dropped. At 12:11 am I got a call from a 415 number. I answered. Call dropped. At 12:13 am, I got another call from the 415 number. Barely got 'hello' out & guess what?! Call dropped. I tried calling the numbers back & got recordings saying they were not in service.

I'm trying to get hold of someone to help me with a problem with my shop layout. The products have gotten off centered from the background. I can't figure out how to get it back on there.

I have a three-year contract payment due April 28. Yesterday, I saw a place at their website with additional options -- monthly, yearly, etc. I'd like to switch to monthly, but now that option is not coming up.

On the plus side -- I love the look of my website! Once I got it up & running (a whole hair pulling weeklong experience), it's not too hard to go in & make changes & additions. I love the look of my website. It's very distinctive. Check out AskLoving.com to see what I mean.