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I ordered birkenstocks that cost $29. Little did I know they were off brand. Along with that they came after over 2 weeks of ordering when it said 4-7 day shipping. Also when I got them, the package came inside a bag and they have poor packaging because it was all flattened and the corners were torn. Therefore my shoes came with a dent in one.
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I had ordered dresses and despite having confirmation of return through the post office they...
Hi Elizabeth,
I'm so sorry to hear that, we tried to find the complaints from aftersale email box, but nothing can be found with your name ID.
Can you please contact us to solve the problem? There will be some problems in transit inevitably, if it affect to wear, please contact aftersale dept to resend a new one or exchange which is can be accepted.
Kindly inform us and we will help you solve it soon.
Have a good day!
Echo peng
Customer service dept.