Elizabeth R.

1st CS person just keeps reading from a script. I ask for supervisor. Holding... She comes on and says HELLO? I ask for someone for who English is their native language. Holding... get some nice guy named Chris. Issue is that 2 set of of gifts I ordered for Christmas presents (FOR MY NEPHEWS) were not delivered. One order is marked OUT FOR DELIVERY and one is marked UNABLE TO DELIVER. IT IS APRIL I am in Canada. My nephews live in the US. If I hadn't noticed, Amazon would still have my money. First lady told me it is my responsibility to see that my orders were delivered. Since Amazon has my money, isn't it their responsibility? How long would a Christmas order be considered just LATE before I get my money back? Why would I have to call to get my money back on an order that was UNDELIVERED? That's a half hour I won't get back. But I certainly learned a good lesson. I am a "good customer" but you are happy to steal my money.