Elizabeth R.

I went into Power air fryer site to get information. My experience was so bad that I put it in writing and sent an email (to the address shown in the website). I got the could not deliver message back. Apparently the address is invalid. Following is the email I tried to send, listing multiple problems I had: I would like to buy your air fryer, but have had some horrible experiences with customer service and am very concerned with the quality of your service and product because of that. Here is a list of the 6 problems I had:

1. I went into chat, waited five minutes and finally quit.

2. I went back into chat and waited another five minutes before I quit.

3. Tried chat two more times then gave up.

4. Then I tried to call the 800 number, when I asked for some reassurance that this was not typical, I was told that she could give me the customer service number after the call. I asked her if that meant I had to buy before I could get some reassurance. Her reply was that her only job was to take orders. I hung up.
5. When I called back, I was immediately given the 973 number. I told her that I find it interesting that placing orders was an 800 number but not when dealing with a problem. I was assured that it was also a toll free number.

6. When I called the 973 number, I was given 3 choices press 1 for ordering, 2 for information about an order, or 3 for something else. I pressed 3. When I pressed 3, I was told that the wait time was 5 minutes, but I could leave my telephone number. I typed my number, including the area code. Then I was told that it was not a valid number because it had to have 10 digits: it did have 10 digits. Tried to key it in again and got the same response.

One of the reasons I selected your air fryer was the good report in Consumers Report. However, you can be assured that they will find out about your customer service. This has been a horrible experience.
Can you solve these problems? In addition to reassurance about the quality of your customer service, I also want my original question answered: If I buy it online, will I get the same 6 bonuses that are offered on TV: 3 books, free shipping, $100 worth grocery coupons, rotating basket, rotisserie stand, and 3 racks? Will this apply to the Elite as well?

Any reply from your company will have to be in writing.

I bought 4 items, When I received my email confirmation, unlike every other online store, they did not confirm the items bought - just the fact that I paid.

I went into chat to ask for confirmation of the items bought. I was told that everything was alright - but not given confirmation. Instead I was told to go into my account and the items would all show.

When I did, only one item was on the list (but the charge was still for all four). I went back to chat to explain what happened. I was told not to worry, everything was alright. I double checked, and still, only one item showed. All the customer service agent could do was tell me not to worry.

Every other online store sends confirmations that include the items being bought - why wont they.