elizabeth m.

I bought tickets on Fandango and received a response stating that the transaction had been cancelled. I purchased the tickets again but both transactions were charged. I called Fandango four times and spent hours on hold and when I finally spoke with a representative, I was told to set up an account for a refund. After no response, I sent another email. At that point, Fandango sent an email saying that sometimes there is nothing you can do. I am disappointed in their compete lack of customer service and their inability to take accountability for correcting their own error.