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Im left frustrated with to many flight change, which I have NEVER had with any other travel site and my frustration/anger/anxiety for clarity and help with the situation is compounded with not having access to a toll free number to get my questions answered. You have to understand and make accommodations for your elderly customers who are not internet savvy.
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Thank you for your feedback. Airlines make change to their flight schedules for many reasons. This is something that we, as an agency, have no voice in. We understand that it can be frustrating when your chosen itinerary is affected.
We are showing that you have now spoken with our representatives regarding your concerns.