Elizabeth F.’s Reviews of Barcode Giant & more

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Electronics

“The product is fine, however, my low rating is in the...”

1/28/15

The product is fine, however, my low rating is in the lack of customer service. I originally ordered a scanner based on certain specs, but it was the wrong one. I also purchased a 5 year coverage policy. I had to exchange it (which was an easy process) and purchased another 5 year policy for the new item. They refunded me the original price for the product, but not the insurance policy amount. And yes, I was charged again on the newer item for coverage. I have written and called for 2 years, only to hear each time "Oh, I thought that was taken care of".

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Barcode G. – Barcode Giant Rep Over a year old

We appreciate the concern expressed in your review and understand you have spent valuable time on this matter. We regret that we did not meet your expectations and would like to make this right. To help us do so, we would like to speak with you directly. If possible, please call our office and ask for the Customer Service Team Lead. Thank you for your business.