This is a franchise outfit, so every person running them works as they see fit. That being said, some auctions are run better than others and some owners are more honest. I buy at CT auctions all the time for resale, BUT, I only buy from certain owners. Chris in Springfield, MA is honest, gives discriptions and points out defects. She runs picker sales that are great with leftovers. I have never been disappointed. However, I have stopped buying from other francisers for the reasons I stay with Chris. We do estate sales ourselved, in person only, and you need to be honest with the items conditions and not rip people off. We buy at auctions for deals, and if buyers feel ripped off, they get the very bad reviews listed here. The only reason I did not give a higher rating, Chris deserves all staes but other francise owners I no longer deal with. CT bids needs to vet owners better. BTW, people have complained about extending the auctions adter end time. I prefer that, stops bid snipping where someone can lurk to a couple seconds and steal an item from someone who was in from the start.