Elizabeth B.

I ordered a top & coat from forever 21. Shipping took longer than expected, then I get my package and the top is the wrong color. I called customer service and get a woman, who tells me I must take care of my return online and I won't recieve the item that I originally ordered. She also tells me I cannot return in the store because I did not receive the item I ordered. I ask to speak to a supervisor, and she says "okay but they will tell you the same thing" I agree and she puts me on hold for a very long time. When she returns, she tells me that all the supervisors are busy and she can have them call me back in 24 hours, I tell her that is unacceptable and I will wait. After waiting awhile I hang up and call back. This time I get a man, who verifies all of My information, not once, but twice. Tells me he will send a shipping label to send the item back but once again, I won't recieve the ORIGINAL item that I ordered. Then tells me I need to take a picture of the item and email it to them before I can get a shipping label. I still don't know where I am suppose to email the picture. I really feel if I company messes something up, like SENDING THE WRONG ITEM the company should fix it, I should not have to jump through hoops to get redemption. I will not shop here again.