Elisabeth H.

**THEY ONLY WANT YOUR MONEY**
I wasted money on cancellation protection after working with someone from the company but after COVID cancelled my trip they refused to refund me my money. Instead they credited me (after about 9.5 hours of negotiating) the amount to use over the next year. Unfortunately, a pandemic has made it unsafe to travel (DUH) so I've been trying to contact them again for my money after waiting a year but I have been on hold for a total of about 12 hours only to speak to someone twice and be told I was wrong (despite having the information still) or hung up on "on accident." I still don't have my refund and don't think I'll ever see it. There goes a grand down the drain.
They clearly don't care about their customers health, safety, or overall experiences.